Frequently Asked Questions
SHIPPING & HANDLING
Below are States that we do NOT ship to:
- American Samoa
- Federated States of Micronesia
- Marshall Islands
- Northern Mariana Islands
- Puerto Rico
- Virgin Islands
- Armed Forces Americas
- Armed Forces Europe
- Armed Forces Pacific
How long does it take my order to ship?
Orders ship within 1-2 business days of being placed. We don’t ship on weekends and government holidays. We will notify you within 1-2 business days if an item is out of stock.
Do you offer Free Shipping?
We offer Free Standard Shipping on all orders $99 and over.
Do you ship internationally?
Unfortunately, we do not ship internationally at this time. We apologize for the inconvenience and appreciate your support.
How do I track my shipment?
We will send you a confirmation email with a tracking number when after your order has been shipped.
RETURNS & EXCHANGES
What is your returns & exchanges policy?
We hope you love what you ordered. In the event that you don’t— maybe the fit is not entirely right or the color not what you expected— we’re happy to offer you a replacement color, size, or issue a refund on the product within 15 days of the date your order was shipped. Simply e-mail our return department at firstname.lastname@example.org. For your convenience, we will send you a prepaid label to ship the item back to us. A flat $12 will be deducted from your credit for the return package. Postage and handling charges are not refundable on return. Please note any items that are opened, used or washed are not eligible for returns.
ORDERINGWhat are your payment options?
We currently accept Visa, MasterCard, American Express, and Discover. Items are charged to your credit card when they ship.Will I be charged sales tax?
We are required to charge sales taxes on any items where the billing address is in the State of California.How can I track my order?
If you have an account with us, all orders placed under your account can be accessed under Order History. Click on Order History to view past orders and order status.
PRODUCT SIZING & INFOHow do I know what size to order?
We provide sizing information on each product page. If you still have questions, feel free to contact us.What happens if I backorder an item?
Backordered items are currently out of stock but will be coming back soon. If you purchase an item on backorder, we will not charge you until the item is shipped. We try our best to estimate when the item will be back in stock, but please understand they are estimations.