Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
Please note that processing times may be slightly extended during peak seasons, promotions, or holidays.
Shipping Rates
Free standard shipping on orders of $120 or more.
For orders under $120, standard shipping is calculated by order weight and shown at checkout before you pay:
- Up to 10 lb: $9
- 10 to 20 lb: $19
- 20 to 30 lb: $28
- 30 to 40 lb: $36
Heavier orders are quoted at checkout.
Where We Ship
We ship within the continental United States only. We do not ship internationally.
We are unable to deliver to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Federated States of Micronesia, the Marshall Islands, the Northern Mariana Islands, Palau, or Armed Forces addresses (AA, AE, AP).
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery in real time.
Lost or Damaged Packages
We are not responsible for packages that are lost or damaged in transit once they have left our facility. That said, we do not want you left without the order you paid for. If your package has not arrived, or if it arrived damaged, please contact us at custserv@shopninespace.com and we will go over what options are available and work with the carrier to resolve the issue.
Please report damage as soon as you notice it, and keep the original box and packing material. Carrier claims have deadlines, and the packaging is part of the evidence.
Returns
Unopened items can be returned within 15 days of the date your order shipped. Return shipping is $12, deducted from your refund. Full details are in our Refund policy.
Questions
If you have any questions about your order or shipping, please contact us at custserv@shopninespace.com.